The team here at Droship XL (a company and brand of our parent company Watchman Advisors, LLC) works diligently to create products and services that make your life easier and your best interest is always at heart.
We understand though that sometimes a product or service just doesn’t fit “perfectly”. This is why we offer you the protection and security of a 100% money-back return policy for a full 14 days on selected or specific products and services where a money back guarantee is indicated on the actual sales page of that particular offer.
How Refunds Work for All Online Digital and Membership Products/Services:
When you buy one of our online digital products or online membership programs you have a full 14 days to request a refund, no hassles, no questions asked. The 14 days starts from the day you purchased the product.
Any and all physical materials you might have received, such as physical books, DVDs, CDs and the link, need to be returned to us in order for your refund to be processed.
Of course, digital products you’ve downloaded cannot be “returned” to us, so we trust you to not re-sell or otherwise re-distribute those files. Also if you get a refund but continue to use a product you purchased from us it can be a violation of intellectual property rights laws (in other words, it’s stealing, and that’s not right).
How Refunds Work For All Coaching Services:
Due to the nature of our coaching services rendered we do not offer refunds of any kind for all coaching services except in cases of extreme personal physical emergency such as death or disability rendering you physically unable to meet your coaching commitments. If there is a refund approved a $25 cancellation fee will be applied.
Coaching Sessions Expiration Policy
All coaching sessions promised to you but not used or scheduled with your coach will expire 6 months from the date you placed your coaching order with us. You have 5 months to use all of your sessions. After that time all sessions are null and void.
How to Request a Refund
Simply email your refund request to info at dropshipxl.com. Please include the words “Refund Request” in the subject line of your email to help us get to it quickly. If you do not receive a response from us at DropshipXL.com within 24 hours of you sending us your email refund request that means we did not receive it. It is then your responsibility to either send us another email and/or call us directly at 801-709-1655 to request a refund over the phone. If these steps are not taken a refund will not be processed for you.
IMPORTANT REFUND INFORMATION: It may take up to 7 days for refunded funds to post to your account and returned back to the credit/debit card or payment source you used to sign up or pay for your service/product.
It would be very helpful to us if you’d also tell us why you’re requesting a refund. This is NOT required, and we won’t use this information to try and “sell” you something else. But we do take feedback seriously, and it really does help us make better products/services and improve our sales process. We want every customer to be satisfied!
This refund policy was last updated on Dec 1, 2015.