The team here at Droship XL (a company and brand of our parent company Watchman Advisors, LLC) works diligently to create products and services that make your life easier and your best interest is always at heart.
We understand though that sometimes a product or service just doesn’t fit “perfectly”. This is why we offer you the protection and security of a 100% money-back return policy for a full 14 days on selected or specific products and services where a money back guarantee is indicated on the actual sales page of that particular offer.
How Refunds Work for All Online Digital and Membership Products/Services:
When you buy one of our online digital products or online membership programs you have a full 14 days to request a refund, no hassles, no questions asked as long as you have had no private coaching with us at DropshipXL. The 14 days starts from the day you purchased the product.
Any and all physical materials you might have received, such as physical books, DVDs, CDs and the link, need to be returned to us in order for your refund to be processed.
Of course, digital products you’ve downloaded cannot be “returned” to us, so we trust you to not re-sell or otherwise re-distribute those files. Also if you get a refund but continue to use a product you purchased from us it can be a violation of intellectual property rights laws (in other words, it’s stealing, and that’s not right).
How Refunds Work For All Coaching/Mentoring Services:
Due to the nature of our private coaching/mentoring services rendered we do not offer refunds of any kind except in cases of extreme personal physical emergency such as death or disability rendering you physically unable to meet your coaching commitments. If there is a refund approved a $25 cancellation fee will be applied.
If you are given free coaching/mentoring sessions in combination to your DropshipXL Freedom membership for example (a digital membership) and you hold one or more of these live sessions with us, your refund rights will be null and void as well. We do not offer refunds of any kind once a live coaching session has taken place except for the extreme life circumstances described above.
Coaching/Mentoring Sessions Expiration Policy
All coaching sessions promised to you but not used or scheduled with your coach/mentor will expire 6 months from the date you placed your coaching order with us. You have 5 months to use all of your sessions. After that time all sessions are null and void.
How to Request a Refund
Simply email your refund request to info at dropshipxl.com. Please include the words “Refund Request” in the subject line of your email to help us get to it quickly. If you do not receive a response from us at DropshipXL.com within 24 hours of you sending us your email refund request that means we did not receive it. It is then your responsibility to either send us another email and/or call us directly at 801-709-1655 to request a refund over the phone. If these steps are not taken a refund will not be processed for you.
IMPORTANT REFUND INFORMATION: It may take up to 7 days for refunded funds to post to your account and returned back to the credit/debit card or payment source you used to sign up or pay for your service/product.
It would be very helpful to us if you’d also tell us why you’re requesting a refund. This is NOT required, and we won’t use this information to try and “sell” you something else. But we do take feedback seriously, and it really does help us make better products/services and improve our sales process. We want every customer to be satisfied!
Chargeback Policy
At DropshipXL, we are committed to serving our clients with integrity, professionalism, and genuine care. We take pride in the quality of our coaching, mentoring, products, and support, and we make every reasonable effort to resolve payment concerns directly, fairly, and in good faith.
Because chargebacks can negatively affect our merchant standing, banking relationships, and payment processing privileges, all chargebacks are treated as serious matters.
By purchasing any product or service from DropshipXL, you acknowledge and agree to the following terms:
1. Responsibility for Payment Commitments
By enrolling in or purchasing any DropshipXL product, service, program, coaching, mentoring, membership, or subscription, you accept full responsibility for the payment commitment you voluntarily make to us. In return, we commit to providing the services, access, support, and value described in the offer you purchased.
2. Pay-As-You-Go Coaching and Mentoring
Unless otherwise stated in writing, coaching and mentoring services at DropshipXL are provided on a pay-as-you-go basis. We do not require long-term time-based contracts for ongoing mentoring arrangements.
You may cancel a recurring coaching or mentoring subscription at any time. However, to avoid your next renewal charge, you must notify us of your cancellation request at least 24 hours before your next scheduled billing date.
Cancellation requests must be submitted directly to us using one of the following methods:
Email: support@dropshipxl.com
Phone: 801-709-1655
3. No Assumed Cancellations
If you do not clearly notify us that you wish to cancel, your subscription or recurring service will continue according to the billing terms you originally agreed to.
DropshipXL is not responsible for assuming cancellation based on silence, non-use, lack of participation, missed sessions, or any uncommunicated intention to stop service.
4. Direct Resolution Required Before Filing a Chargeback
We strongly encourage all clients to contact us directly before initiating any dispute with their bank or credit card provider. Our intention is always to seek a reasonable and professional resolution whenever possible.
If you have a billing concern, service concern, or disagreement of any kind, you agree to first contact DropshipXL and give us a reasonable opportunity to review the matter and respond.
5. Chargebacks for Valid Charges
If you initiate a chargeback for a payment that was properly authorized, validly processed, or charged in accordance with the subscription, service, or purchase terms you agreed to, you understand and agree that DropshipXL is under no obligation to issue a refund for that disputed charge.
This includes, without limitation, situations in which:
- you failed to cancel your recurring subscription in accordance with this policy,
- you received access to mentoring, coaching, programs, calls, support, digital materials, or other purchased benefits,
- you participated in or had the opportunity to participate in paid services already made available to you.
6. Our Right to Dispute Chargebacks
If a chargeback is filed, DropshipXL reserves the full right to dispute that chargeback and submit supporting evidence to your bank, card issuer, or payment processor. Such evidence may include, but is not limited to:
- proof of purchase,
- billing authorization,
- payment history,
- written communications,
- call records,
- service records,
- session history,
- access logs,
- product delivery records,
- and any other relevant documentation showing that the charge was valid and the agreed services or benefits were made available.
If DropshipXL prevails in the chargeback dispute, no refund will be issued.
7. Retention of Previously Paid Benefits
If a chargeback dispute is resolved in favor of DropshipXL, you will not receive a refund for the disputed charge. However, any coaching, mentoring, sessions, access, support, or benefits that were properly paid for and made available to you prior to the dispute may remain credited to your account, at our discretion, subject to the rest of this policy.
This reflects our confidence in the value of our mentoring and our sincere intent to help committed clients make meaningful progress toward their goals.
8. Mutual Commitment
By signing up for coaching or mentoring with DropshipXL, you acknowledge that the relationship is intended to be built on mutual commitment, personal responsibility, and professional good faith.
You commit to taking responsibility for your participation, communication, decisions, and follow-through. We commit to giving our best effort, guidance, support, and expertise to help you work toward your business and personal goals. While we do not guarantee specific financial or business outcomes, we do commit to serving you with honesty, excellence, and genuine intent to help you succeed.
9. Availability of Paid Coaching and Mentoring Time
Any coaching or mentoring time, sessions, credits, or access that have been properly paid for and not reversed through a chargeback will remain available for your use for up to 6 months from the date of purchase, unless otherwise stated in writing.
Any unused time or benefits not used within that period may be forfeited.
10. Suspension or Termination of Access
If you file a chargeback, payment dispute, or claim against DropshipXL, we reserve the right to immediately suspend or permanently terminate your access to any and all current or future products, services, memberships, programs, coaching, mentoring, calls, course materials, communities, support channels, and related benefits.
This right applies especially where a chargeback is filed without first attempting to resolve the issue directly with us, or where we reasonably determine that continued access would place our business at financial or operational risk.
11. Refusal of Future Service
Unless the chargeback is fully reversed and resolved to our satisfaction, DropshipXL reserves the right to permanently refuse future service, enrollment, access, or purchases from any client who initiates a chargeback or payment dispute.
12. Reservation of Rights
DropshipXL reserves all rights and remedies available under applicable law in connection with fraudulent, abusive, or bad-faith payment disputes, chargebacks, or reversals.
Contact Information
If you have any billing question or concern, please contact us directly first:
DropshipXL Support
Email: support@dropshipxl.com
Phone: 801-709-1655
We are committed to handling concerns professionally and doing our best to reach a fair resolution.